Delivery and Returns

UK STANDARD DELIVERY

Flat fee of £3.50 per order. Delivery usually within 2-4 working days.

During sale delivery will take 5-7 working days

INTERNATIONAL DELIVERY

£5, wherever you are in the world! Delivery is usually within 5-12 working days.

DELIVERY OPTIONS

Delivery Option Delivery Price Estimated delivery time What does this mean?
UK Standard Flat fee £3.50 per order 2-4 working days. Orders are shipped via Royal Mail.
International Delivery Flat fee £5 per order 5-12 working days. Most orders are shipped via Royal Mail.
Local import duties may be payable on receipt.

RETURNS INFORMATION

RETURNS POLICY

Before returning an item, please contact us at returns@neptune-clothing.co.uk to request a returns form, this will need to be included with the returned item.

Returns are FREE from anywhere in the UK (except during sale periods). Simply return your unwanted item within 30 days of receipt (full price), 15 days (for Sale items), unused and in its original condition with your completed returns form via any of the following ways:

BY POST

Take your parcel to any post office with the Royal Mail free post label applied and your Neptune Clothing returns form enclosed inside. Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.

RETURNS DURING SALE

During sale periods we are unable to offer free post returns. Please provide your despatch note as proof of purchase.

INTERNATIONAL RETURNS

Simply return your unwanted items within 30 days of the invoice date, unused and in its original condition by post to:

Neptune Clothing LTD, Unit 6 Ford Farm, Bradford on Tone, Somerset, TA4 1HS.

REFUNDS

Please allow up to 21 days for both UK and International Returns to be processed. Due to health and hygiene reasons, we are unable to accept returned underwear unless it is in its original condition and packaging or earring unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place.

DELIVERY AND RETURNS LEGAL STATEMENT

Please Read Carefully

Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.

Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Neptune Clothing will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Neptune Clothing and you requires that you return the goods to Neptune Clothing on cancellation. This does not affect your statutory rights.